SMS Terms of Service

1. Program Description

BorstPhoto, LLC (“we,” “us,” or “our”) operates an SMS and text-message program (the “Program”) delivered through Twilio Inc. as our messaging service provider. By providing your mobile phone number and consenting to receive messages, you agree to these SMS Terms of Service.

The Program is used to send the following categories of messages to subscribed users:

• Account notifications — sign-in codes, two-factor authentication, and account-activity alerts.
• Transactional updates — booking confirmations, payment receipts, and delivery alerts related to services you have requested.
• Appointment reminders — scheduled reminders for appointments, photo sessions, and other booked services.
• Customer support replies — two-way conversation in response to a support inquiry you initiated.

2. Consent & Opt-In

We send messages only to mobile numbers that have provided affirmative opt-in consent. Consent is collected through one of the following methods:

• Submitting your mobile number through a form on our website or within an application we operate, with a clear disclosure that you are opting in to text messages.
• Replying to a confirmation prompt from us in order to opt in.
• Providing your mobile number directly to us during a booking, support interaction, or service agreement and acknowledging receipt of these terms.

Consent to receive text messages is not a condition of any purchase. You may decline to opt in and still use our other services.

3. Message Frequency

Message frequency varies based on your account activity and the services you use. You should not expect a fixed number of messages per period; messages are sent only when there is a relevant event (such as a booking, an authentication request, or an upcoming appointment) or in direct response to a message you sent us.

4. Carrier & Data Rates

5. Opt-Out — STOP

You can cancel the Program at any time. Reply STOP to any message you receive from us. After replying STOP, you will receive a single confirmation message and will not receive further Program messages from the number you replied to. If you want to rejoin, you can opt in again using any of the methods listed in Section 2, or by replying START or UNSTOP to the same number.

STOP, END, CANCEL, UNSUBSCRIBE, and QUIT are all recognized opt-out keywords.

6. Help — HELP

For help with the Program, reply HELP to any message you receive from us, or contact us using the information in Section 11. A reply to HELP will include the program name and a way to reach us for further assistance.

7. Supported Carriers

The Program is available on most major U.S. wireless carriers, including but not limited to AT&T, T-Mobile, Verizon Wireless, Sprint, Boost Mobile, U.S. Cellular, MetroPCS, Cricket Wireless, and Virgin Mobile. T-Mobile is not liable for delayed or undelivered messages. Carrier coverage and message support may change at any time.

8. Eligibility

You must be at least 13 years of age and the account holder or authorized user of the mobile number you provide. By opting in, you represent that you are authorized to receive messages at that number and that you will notify us if the number is reassigned or you no longer wish to receive messages at it.

9. Privacy

Information collected through the Program is handled as described in our SMS Privacy Policy. We do not sell, rent, or share your phone number or message content with third parties for marketing purposes.

10. Changes to These Terms

We may update these SMS Terms of Service from time to time. Changes are effective upon posting to this page with an updated “Last updated” date. Your continued participation in the Program after any changes constitutes acceptance of the revised terms.

11. Contact Us

If you have questions about the Program or these terms, contact us at: